View Leadership Differently
The Ideal Idea/Unified Leadership Theory
Employees don't engage with your philosophies. Employees engage with your ideas. Want better engagement? Have better ideas. It really is that simple! Tune in Every Friday on LinkedIn Live to view leadership like you've never seen before Send me a DM to learn more about ideas, efficiency, and engagement! #leadership #management #innovation #tech #retail
Prepare For Impact
You must be better than your competition. You must be better than your peers
Policy Procedure & the Failure of Empowerment
Empower your employees to help the customer before the customer gets angry and you will create a new level of customer service.
What's Your Secret
Do not accept the status quo. Create the status quo
Case To Face
Just because the process hasn't been improved doesn't mean the process can't be improved.
Lead By Idea
Next
You must be better than the old process if you want your employees to engage with the new process
A Dime For Your Time
Millions in Savings exclusively from The Illusion Channel
Welcome Back
All you need to do is give your customers a reason
Right There
Merchandising should be like Art, not Uncle Art!
All Kinds of Food Poisoning
Every customer touch point can cause Food Poisoning. Your job as a leader is to avoid giving customers food poisoning at all costs, not at every opportunity you get
All You Need
The only thing you need to practice The Illusion of Competence is your perception
That's it
Surely Not Me
Companies foster The Illusion of Competence with customers all the time. Surely, they wouldn't do the same to employees, would they
See Leadership Differently
See The Results
I have worked for some of the most respective names in retail.
Target, Ross Stores, Famous Footwear, and Lenscrafters.
My diverse background allows me to see opportunities others miss, allowing me to secure the following results
Famous Footwear Store/ Highest sales to plan in district 2002, 2003, 2004, and 2005
Visionworks Store/ Highest sales to plan in company August 2011
Eyemart Express Store/Best Year Ever
2013, 2014, 2016
MyEyeDr Store/Best year ever 2018, 2019
The problems I fix at one store exist at all stores. Greater engagement means stronger results
Apply the principles of The Illusion of Competence at scale and you will secure double digit growth.
That's not a promise. That's The Illusion of Competence!
Photo Gallery
Buy the Book https://m.barnesandnoble.com/w/the-illusion-of-competence-mr-mark-robert-branson/1129143316?ean=9781979973632&st=PLA&sid=BNB_DRS_Core+Catch-All,+Low_00000000&2sid=Google_&sourceId=PLGoP212586&gclid=Cj0KCQjw3ebdBRC1ARIsAD8U0V5y8tI9g1ue93pS6sdHclEyH60Hs4X7cji1ZxAY_eJKoP7JI_MvFlYaAkoMEALw_wcB https://www.amazon.com/Illusion-Competence-Innovative-Leaders-Leadership/dp/1979973636
